GOProperty Management Services
Analysis Services
- Get a thorough understanding of the Community’s Goals, Challenges, and Needs
- Interview the Board
- Understand how the Board works, and how they would like to improve operations
- Walk through of the Association and complete a physical inventory
- Co-create an annual maintenance plan, responsibility list, and contact list to facilitate a smooth flow of work throughout the year, as well as save valuable time in the event of an emergency
- Co-create a Management Plan that addresses the Board’s goals and objectives for the year to include: rules, property maintenance, services, communications, finances, administration, asset protection, and policy development
- Review of all Association Governing Documents to ensure all legal and fiduciary responsibilities and safeguards are being met and/or to identify any gaps
Implementation Services
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Governance
- General correspondence
- Contractor bid preparation/coordination
- Contract/Work order awarding
- Inspect all work for completion before making payment
- Regular property inspections
- Regular reports on all outstanding projects
- Rules enforcement per Board’s instructions
- Creation of new rules as necessary
- Ensure due process of rules enforcement is properly exercised
- Legal, accounting (CPA), and insurance liaison (address any gaps identified)
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Business
- Delinquency follow up
- Legal liaison when liens or foreclosure are necessary
- Bill approval/payment
- Attendance at Board, Special, and Annual Meetings
- Monthly financial reporting to include Statement of Income & Expense, and Balance Sheet
- Reserve analysis liaison
- Insurance liaison
- Budget preparation
- Accounting (CPA) liaison for annual tax preparation and audits when required
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Customer Service
- Advice and guidance to Board in all areas of its responsibility
- 100% Guarantee of:
- Integrity in all dealings with Board, Contractors, and homeowners
- 24 hour response to all voice mails and emails, 24/7/365
- Keep all commitments
- Tell us what you want once, and It Shall Be Done!
Review Services
- Annual customer satisfaction review with the Board
- Assess Management performance
- Determine what to keep
- Determine what to change
- Update annual Management Plan
